Frequently Asked Questions

If you can not see your answer in this list, please do not hesitate to call our Sales team on:

0871 288 4 288

  • How quickly can I expect to receive my number plates?
    Are American Number Plates Legal?
  • Are your number plates guaranteed?
  • Do you really sell registration numbers including a set of plates for 18.00 plus postage?
  • Why haven't I received my confirmation email?
  • Do you take telephone orders?
  • Is it safe to enter my credit card details on your site?
  • Can I order just accessories through your website?
  • Do you pre-drill number plates before despatch?
  • How long do I have to cancel my order?
  • Why do you want my telephone number?
  • Do you make metal number plates?
  • Do you manufacture pre-1973 number plates?  
  • If I enter my email address will I receive endless unwanted emails?
  • Can I have my order despatched to an address that is different to my card address?

How quickly can I expect to receive my number plates?

We only offer one  postal service.
 
Standard Delivery 4.99 - Plates are manufactured within 5 working days and are despatched using Royal Mail first class Signed for delivery.
Please note some orders may be despatched earlier than the above stated times and some orders WILL require a signature on delivery.


Are American Number Plates Legal?  

We have dedicaed a whole page to this - Click HERE to rear Number Plate Law and American Plates.


Are your number plates guaranteed?

All our number plates come with a 12 month guarantee.  If you have a problem with defective acrylic, all you have to do is email us a picture of your defective number plate together with your name, address, phone number and plate details if they cannot be readily seen in full from the picture. We will then forward you a brand new plate.


Do you really sell registration numbers including a set of plates for 30.00 plus postage?

No we do not!  When you go into our platemaker you are ordering number plates only. You should only use our platemaker to order number plates for a registration you already own. If you wish to purchase a registration number from us please click here


Why haven't I received my confirmation email?

Some ISPs such as AOL have very fierce spam/junk filters so if you are certain you have entered your email address correctly then it's worth checking your spam/junk folders for our email.  If you still haven't received one, it may be that your order did not go through properly,  please give us a call on 0871 288 4 288 to make sure everything has gone through OK.


Do you take telephone orders?

Here at Craigsplates, we appreciate that some of you don't like ordering number plates online. However, unlike many other sites, we are more than happy to give advice and take your order over the telephone.  We have been a number plate manufacturer for over 12 years so we know our business!  Please note life here can be pretty hectic first thing in the morning and last thing in the afternoon, so if at first you don't get through, please try again!! Contact Us


Is it safe to enter my credit card details on your site?

Our site is fully secure linking with HSBC e-commerce to manage your transaction. You can verify this by checking for 's' in the URL bar (rather than http...you will see https) and some browsers will have a padlock icon in the bottom right of your screen.


Can I order just accessories through your website?

Yes of course you can!! Click the Accessories link on the lefthand side of the screen, choose what you want and add to basket. You then have the option to proceed to checkout or continue shopping.


Do you pre-drill number plates before despatch?

No, we do not pre-drill number plates as the holes are not standardised for all cars, although most American cars come with four holes (two top & two bottom) which are standard, all our frames line up with these four holes  We recommend you stick your number plate on with 6mm sticky spacer pads. If you wish to drill the number plates yourself, you need to mask the plate (as you would a bathroom tile), use a 6mm high speed steel drill bit.  Make sure you do not drill too close to the edge, and drill in to wood.


How long do I have to cancel my order?

Number plates are bespoke items made specifically to order - they cannot be sold to someone else if your change your mind. We start work on your number plate the moment we receive your order so we can meet our deadlines. We strongly suggest if you have any queries or are uncertain of what you need, you call us BEFORE placing your order, as refunds cannot be given.


Why do you want my telephone number?

If there is a problem with your order, or something that is not clear, we will have to contact you to make sure we fully understand what you require. These details are NOT given to any third party they are for our own use only.


Do you make metal number plates like the ones in USA?

Yes, we press American number plates, using the same equipment used in some states of America.

Do you manufacture pre-1973 number plates?

We manufacture black and silver (or black and white) acrylic classic number plates AND pressed black and silver / black and white classic pressed metal number plates.


If I enter my email address will I receive endless unwanted emails?

No. Craigsplates does not sell your information to any third party. We need your email address to provide you with confirmation of your order, to contact you if we are unable to contact you by telephone and to notify you when your order has been despatched.


Can I have my order despatched to an address that is different to my card address?

Yes. There is a section for you to enter your delivery address but we still need your card address otherwise your payment transaction will not authorise correctly with our e-commerce providers. Please note the card address should be the address that your statement is sent to.

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